We require 24-hour notice of change or cancellation of an appointment. This will allow enough time for staff to schedule another client or reschedule the therapist.
Clients are billed full price for missed appointments and late cancellations in the TLC Clinic.
It is always acceptable to send someone in your place. Please call ahead to confirm that we can meet that person’s therapist preference if it is different than yours.
In the case of an emergency, please contact the clinic at (512) 374-9222 as early as possible to avoid being charged for a missed session.
Clinic License #: TexasME1282
The Lauterstein-Conway Massage School and Clinic has proudly trained Austin’s Massage Therapists for over 26 years as Austin’s premier massage school. Join the legacy and put a career into your hands today